Job Description

Job Description

Job Summary

The Operator Supervisor oversees and directs the daily operations of the Switchboard. Primary duties include staff guidance, procedure review, and overall operator efficiency. Emphasis is on customer care, quality, and training. Supports the hospital by operating the switchboard and other related duties as assigned.

COMPANY DESCRIPTION

Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

Essential Functions

• Provides leadership to team members by sharing knowledge, training, and suggesting improvements.
• Manage team performance, provide mentoring, and feedback, and consult on yearly performance evaluations.
• Deals with problem situations in a professional manner and adequately communicates pertinent information.
• Responsible for staff scheduling to include interacting with staff to ensure switchboard is covered during scheduled hours.
• Oversight for external paging system to include adding, modifying, and replacing pagers.
• Operate telephone switchboards and consoles to connect, hold, transfer, and disconnect telephone calls.
• Create/Run reports as needed.• Maintain and review operator guides and keep procedures up to date.
• Manage Answering Service agreements and oversee on-call schedule process.
• Oversee transfer center procedures!
• Oversee mail room operations.

Benefits - Wide range of benefits options!

• Here at Frye, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.
• HSA
• 401(K) retirement plan contributions
• Generous Paid Time Off
• Accident & Critical Illness Insurance
• Prescription Assistance with OptumRx
• Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.
• Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

Why join our team?

Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you!

Minimum Education

High School Diploma or equivalent required

Minimum Work Experience

3 years as a hospital operator. 1-year related supervising/team lead required. 5 years of customer service. Knowledge of telephone equipment and relevant computer programs. Excellent communication and negotiation abilities. Strong organizational and leadership skills. Ability to work under pressure.

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