Telecom Manager Job at State Collection Service, Inc., Madison, WI

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  • State Collection Service, Inc.
  • Madison, WI

Job Description

Description

The GREAT STATE TEAM is seeking a Remote Telecom Manager to join our fast-growing teams! As a Telecom Manager , you would support our existing Telecom infrastructure which includes a cloud-based dialer (TCN), real time speech analytics platform (SuccessKPI) and IVA platform Uniphore.

**Veterans and Military Spouses Encouraged to Apply**

Primary Duties and Responsibilities
  • Coordination with several teams at State to support existing telecom platforms.
  • Act as primary respondent to questions regarding Dialer, IVA and Speech Analytics
  • Build, enhance and maintain the call flow models, interfaces and application integration required to support growing, changing business needs.
  • Collaboration with business teams in the development and initiation of new applications.
  • Oversee the quality assurance of program logic, data processing and error resolution.
  • Liaise with business teams to resolve defects in hardware and/or software systems.
  • Adheres to all FDCPA, FCRA and applicable laws.
  • Adheres to all SCS policies as stated in the Handbook.
  • Adheres to all PPMS policies as implemented in company.
  • Present key findings and recommended call flow ideas to production, BI and leadership teams.
  • General knowledge of operating systems, network and computer hardware and IT infrastructures.
  • Train and provide guidance to junior development staff, when available.
Qualifications, Skills and Experience
  • Graduation from an accredited college or university with bachelor's degree in computer science or business with emphasis in application development
  • 5+ years' experience in Call center and managing telecom infrastructure.
  • 3+ years' experience with dialing technologies like TCN preferred.
  • 3+ years' experience with IVA technologies like Uniphore preferred.
  • 2+ years of experience with FINVI products (FACS, Artiva) is preferred.
  • Knowledge of Credit, Collections or Financial industries desirable.
  • Ability to work both independently and in team-based, fast-paced environment.
  • Strong technical, analytical, and financial aptitude.
  • Excellent communication skills, both written and verbal.

We Offer a Comprehensive Benefits Package
  • Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
  • Paid time off starting at 90 days and annual profit sharing
  • 7 Paid Holidays - Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, and Labor Day
  • Family Friendly Events
  • Wellness Programs/Gym Reimbursement
  • All necessary equipment and technical support provided
* Benefits eligibility is dependent upon FTE Status and Position

*All offers of employment are contingent upon successful completion of a criminal background check and references.

Your next great career move could be a click away. Apply now!

State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position.

Job Tags

Holiday work, Remote job, Flexible hours,

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