Job Description

Job Description

Job Description

Job Title: Supportive Services for Veteran Families (SSVF) Intake Administrative Assistant 

Job #: 133 

Department: Veteran Services 

Employee Type: Full-time, Hourly 

Exemption Status: Non-exempt 

Salary Range: $36,000 - $40,000 

Reports to: SSVF Navigation Team Lead 

 

Position Summary:

Under direct supervision, this position is responsible for ensuring eligible Veterans are connected to the SSVF Program and other VA, mainstream, and community resources. SSVF Intake Administrative Assistant will assist in assessing Veteran families to determine the most appropriate homeless intervention and referrals. The SSVF Intake Administrative Assistant will coordinate with the SSVF Eligibility Screening Specialist during the intake process and until assignment with an SSVF Case Manager. After assignment to an SSVF case manager, the SSVF Intake Administrative Assistant will continue to assist clients with linkage to resources in coordination with the assigned Navigator. The SSVF Intake Administrative Assistant will also ensure that Veterans and other homeless persons/families that do not qualify for SSVF are provided alternative services and/or resources.

 

Changing Homelessness, Inc. is an E-Verify participating and Equal Opportunity Employer. 

 

Position Responsibilities: 

• Receive and return incoming calls for the agency’s main number and maintain a call log. 

• Coordinate Intake appointments and manage client intake schedule.

• Generates appropriate referrals to agency programs, services, and other community resources.

• Links Veterans and other homeless persons/families with appropriate resources 

• Conducts outreach in the community informing the public and other agencies of the services available 

• Coordinates emergency services for homeless clients

• Prepares clients for intake and assists them through the intake process by obtaining documentation, as required. 

• Transports clients as appropriate for housing search, and access to other community resources such as food banks, clothing banks, employment search, etc.

• In cooperation with the Systems team, works on identifying clients in the most need and assists in linking with resources including housing 

• Distribute bus passes and maintain recordkeeping of the pass distribution 

• Work a flexible schedule to meet the needs of the agencies and programs within the grant 

• Function as a team member and share in the responsibilities required to maintain operations and serve the mission of the organization. This includes, but is not limited to:

• Attending events 

• Obtaining training 

• Undertaking research 

• Traveling 

• Other duties as assigned 

 

Position Requirements: 

• Associate degree in a related field or equivalent work experience 

• Must be eligible to work within the U.S. and provide supporting documentation 

• Must pass a Level II background check 

• Must pass a federal-level drug screen; possession of a medical marijuana card is currently not acceptable under federal law 

• Must have a clean 3-year driving history 

• Must have a valid driver’s license, a registered vehicle without known issues or faults to complete essential job functions, and the required vehicle insurance within 90 days of onboarding 

 

Knowledge, Skills, and Abilities Required: 

• Strong interpersonal and written and verbal communication skills 

• Skill in organizing resources and establishing priorities 

• Working knowledge of community resources 

• Skilled at building trust and rapport with people from diverse backgrounds 

• Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team 

• Knowledge of federal, state, and/or community funding sources and mechanisms 

• A strong public service orientation to work well with faculty, staff, and other stakeholders 

• Ability to foster a cooperative work environment 

• Flexibility

• Skilled in the use of personal computers, including knowledge of Microsoft Office, and the ability to learn and correctly enter data into the Homeless Management Information System 

• Ability to work with a diverse team in a fast-paced environment 

• Enthusiasm and the ability to thrive in an atmosphere of constant change 

• Ability to maintain the confidentiality of identifying client information 

• The ability to speak publicly to small groups, community resource leaders, and other agencies.

 

Physical Demands: 

• Periods of walking, standing, or sitting in an office or field environment for service provision 

• Limited physical effort is required; however, the employee must occasionally lift and/or move up to 15 pounds 

• Ability to operate a motor vehicle 

Company Description

Changing Homelessness, Inc. is at the forefront of the fight against homelessness. Our mission is to lead the community in efforts to prevent and ultimately end homelessness. We are committed to ensuring that individuals and families are housed permanently and successfully, building strong partnerships, and being good stewards of funding that is leveraged with integrity. Guided by our core values of Respect, Quality, Trust, Partnering, and Transparency, every decision we make is driven by these principles.

Our organization was established in 1978 by a coalition of dedicated social service agencies and religious leaders. Originally incorporated in 2001 as the Emergency Services and Homeless Coalition of Jacksonville, a 501(c)(3) nonprofit, we serve as the leading agency in Duval, Nassau, and Clay counties dedicated to ending homelessness. Today, we proudly operate under the name Changing Homelessness.

Changing Homelessness, Inc. is committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and actively seek representation from those who have firsthand experience with poverty, homelessness, and the related issues of marginalization, discrimination, and inequity.

Join us in our mission to build a community where everyone can find a place to call home. Together, we can create lasting change.

Company Description

Changing Homelessness, Inc. is at the forefront of the fight against homelessness. Our mission is to lead the community in efforts to prevent and ultimately end homelessness. We are committed to ensuring that individuals and families are housed permanently and successfully, building strong partnerships, and being good stewards of funding that is leveraged with integrity. Guided by our core values of Respect, Quality, Trust, Partnering, and Transparency, every decision we make is driven by these principles. \r\n\r\nOur organization was established in 1978 by a coalition of dedicated social service agencies and religious leaders. Originally incorporated in 2001 as the Emergency Services and Homeless Coalition of Jacksonville, a 501(c)(3) nonprofit, we serve as the leading agency in Duval, Nassau, and Clay counties dedicated to ending homelessness. Today, we proudly operate under the name Changing Homelessness.\r\n\r\nChanging Homelessness, Inc. is committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and actively seek representation from those who have firsthand experience with poverty, homelessness, and the related issues of marginalization, discrimination, and inequity.\r\n\r\nJoin us in our mission to build a community where everyone can find a place to call home. Together, we can create lasting change.

Job Tags

Hourly pay, Full time, Work experience placement, Work alone, Flexible hours,

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