Job Description

**Salesforce Consultant (Field Service)**

at NeuraFlash, LLC Austin, Texas, United States **About NeuraFlash:**

We are a leading AI and Summit Consulting / ISV Partner of Salesforce obsessed with helping our customers transform their businesses with AI Powered Experiences Built on Salesforce. Our expertise spans across the Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, Mulesoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.

At NeuraFlash, our people form the core of our business and the soul of our brand. We hire individuals who inspire us and look at challenges as opportunities to create innovative solutions. Youll be provided with ongoing education and development opportunities via our Salesforce Partnership Program and mentorship programs created for our aspiring leaders. NeuraFlash is on the forefront of cutting-edge technologies and we understand by investing in you, were investing in ourselves!

We are adding a **Salesforce Consultant** to our Field Service team! As a consultant, you'll bring Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA and launch their solutions.We are building a best-in-class team and this role will have the opportunity to make significant contributions working with the rest of our talented team, exciting customers, and partnering closely with our Salesforce and AI Teams!

**You'll have the opportunity to:**

* Work with our customers to define requirements, propose & deliver solutions

* Architect and build best-in-class implementations of Service Cloud and Field Service Lightning

* Configure Salesforce Solutions using point and click tools available on the platform eg. Process Builder and Visual Flows

* Understand and leverage Salesforce Platform to implement scalable solutions

* Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers

* Acquire new technical expertise and understanding of latest Salesforce features and major launches and train and mentor our team as required.

**Required Qualifications:**

* 2+ years project experience in a hands-on position

* 1+ years of experience with Salesforce in a development or configuration capacity

* Understanding of Customer Service and Field Service Business Operations with experience solving Complex Use Cases utilizing the breadth of the Salesforce Platform

* Hands-on experience on building Custom Applications, Lightning Experience, FSL Mobile App Extensions, Visual Flows, Process Builders, and SLAs/Entitlement Processes within Salesforce.

* Understanding of Release Management, Application Lifecycle Management, Development Lifecycle and Deployment Best Practices and Governance.

* Client Facing Experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, Enterprise Application Architecture

**Preferred Skills:**

* Any Salesforce Certifications is a Plus, preferably Salesforce Service Cloud, Community Cloud, Sales Cloud or Field Service Lightning Consultant.

* BS in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience

* Solid understanding of Salesforce Platform and its architecture.

* Attention towards detail detail oriented

* Strong team player

* Great communication skills

* Keep an open mind and must be flexible to change

* Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, were focused on keeping everyone connected and unified as one team.

* Collaboration: You have a voice here! If you work with a team of smart people like we do, its a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.

* Celebrate Often: We take our work seriously, but we dont take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we dont forget to slow down and celebrate the big things and the small things together.

**The Flashy Perks:**

* Be in the right space: Work at the forefront of AI & Innovation on the Salesforce Platform.

* Growth: In just 2020 we grew by 45% and this year we plan to double again! Theres no limit to where your career at NeuraFlash can go.

* L&D Program: We are invested in your success. This program was built to help our employees advance in their career in Salesforce and at NeuraFlash.

* The Buddy Program: Each new team member is assigned a mentor to help them acclimate at NeuraFlash.

* Monthly & Weekly Socials: We hold monthly & weekly virtual socials to have more opportunities to be together.

* Company Retreats: This looks a little different in the age of COVID-19 but we gather the entire company twice a year to share stories & visions for NeuraFlash.

*Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States.*

Job Tags

Holiday work, Remote job, Work from home, Flexible hours,

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