Job Description

Job Description

Job Description

Position Summary:
The Parts Manager oversees the operation of an RV Parts and Accessory retail store, including shipping, receiving, and the activities of the parts sales counter.

Job Duties:

• Monitor the general financial status of the department daily to ensure staffing, customer payments, and overall business meets budgeting goals; make adjustments where needed
• Generate business through creative advertising channels; work with the Marketing department on development of media and related materials
• Resolve customer issues promptly and follow up to ensure excellent service and satisfaction

• Gain knowledge of various Inventory units and functionality of accessories to efficiently assist customers and answer questions
• Monitor inventory levels and make adjustments to incoming orders as necessary
• Walk retail floor daily to ensure shelves are stocked, items are tagged and priced correctly, and that merchandise presentation is appropriately targeted and appealing
• Balance staffing and budgeting to meet company goals
• Provide support to team members in researching hard-to-find products and non-routine customer and technician requests
• Build Relationships with manufactures and suppliers to enhance the buying process and to negotiate prices on large scale purchases
• Work with Sales and Service Management to improve communication across departments and strengthen the customer experience.

Supervisory Responsibilities

This position supervises the Camping Advisors and the Parts & Receiving Specialist (where applicable). Responsibilities include making hiring recommendations; instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees.

Qualifications

• High school diploma
• 1 year experience working in a parts department or related retail environment
• 1 year experience in a supervisory role
• Previous experience with automated inventory system helpful

Competencies

• Good verbal communication skills, and a friendly, professional demeanor to react positively to a wide range of customer interactions
• Good math, computer and data entry skills
• Ability to adjust to changing priorities through efficient and productive planning, organizing, scheduling, and budgeting
• Ability to work in a collaborative team, in a fast-paced environment

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