Job Description

Job Description

Job Description

Division: Blue Water Hospitality
Location: Sun Outdoors New Orleans
Workplace: Onsite
Employment type : Full time
Travel % : N/A
Salary range: $75,000 - $85,000 (based on experience)
Bonus eligible : Eligible to participate in the Management bonus at year-end subject to the terms of the company's bonus plan
Benefits: Medical / Vision / Dental / 401K / Property discounts

Blue Water Hospitality is a growing organization, and we’re always looking for enthusiastic team members to join our journey!

Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences.

If you share our passion for providing memorable guest experiences, we invite you to “Dive into Blue Water” and join our growing team!

INTRODUCTION TO ROLE
The Resort Manager position is a comprehensive professional role in which the leader takes full reporting responsibility for an upscale campground and RV resort. At Blue Water, our property leaders have three main goals- take care of your people, wow your guests, and manage your business. This role will provide direct oversight and strategic direction for all aspects of the operation, including food and beverage management, attractions and amenities, and lodging. This position best suits a resourceful and creative individual motivated by employee and guest engagement and achieving goals.

WHO WE ARE LOOKING FOR
The ideal candidate is an independent self-starter and a strategic thinker who can see the big picture, while rolling up their sleeves to manage the day-to-day minutia. The Resort Manager must be able to operate effectively in a fast-paced, guest-focused environment and communicate effectively with various audiences. A strong business management acumen is required, with the ability to manage & report on financial results and to proficiently utilize multiple systems and technologies

As the Resort Manager overseeing a 24/7 operation, we need a dynamic leader who can engage and motivate their team to exceed guest expectations while maintaining a pulse on operational needs and capacities that fluctuate with the business.

WHAT YOU WILL WORK ON
R easonable accommodations may be made to enable individuals with disabilities to perform and assign the essential functions outlined below:

Taking Care of Your People:

• Provide outstanding leadership to drive and motivate the team. This role includes recruitment, interviewing, performance management, reviews, coaching, training, and succession management.
• Ensure the effective use of staffing and scheduling to ensure appropriate coverage and maximize labor efficiencies, including non-traditional workers such as international exchange workers (J1-students), workampers, seasonal employment, interns, etc.
• Actively champions and executes human resource management strategies related to to payroll and benefits, onboarding and offboarding requirements, adherence to company policies, employment laws (federal and state), and various other state and federal compliance and regulatory guidelines. Works collaboratively with People Operations Partners to ensure timely and appropriate execution of human resource matters. Ensures fair and consistent treatment and management of team members.

Wowing your Guest:

• Train and motivate team members to deliver an exceptional guest experience. Establish and ensure optimal property conditions, such as cleanliness, maintenance, and aesthetic appeal, and hold team members to high-quality controls.
• Resolve and address guest concerns and complaints and seek opportunities for engagement with guests.
• Oversee and administer guest service communication portals, tools, and resources such as guest communication applications, social media and online review platforms, satisfaction surveys, and on-site tools.
• Work collaboratively with amenity or attraction operators to ensure a seamless and consistent guest experience.
• Works collaboratively with Food and Beverage outlets to ensure efficient operation, a high level of service, and a high degree of quality that aligns with property operational goals.
• Works collaboratively with the Revenue Generation team to ensure pricing strategy, promotions, offers, and events meet and exceed profitability goals through effective sales, advertising, marketing, and revenue management strategies.
• Identifies and solidifies opportunities to enhance the guest experience through local partnerships, event and activity management, and community engag ement.

Manage Your Business:

• Lead and manage financial results and reporting through effective revenue management, expense, and operational controls, forecasting, and labor management.
• Plays a lead role in annual budgeting, forecasting, and financial reporting and actively adheres to all corporate policies, procedures, and guidelines. Identifies variances and inaccuracies and provides corrective measures such as flex/flow methodology.
• Communicates effectively with corporate operations and support teams to address and resolve property needs. Ensures property operations align and adhere to corporate policies and practices.
• Has a thorough understanding of the market and competitive set, stays up to date with industry, regional, and market trends
• Provides visions and execution to property capital expenditures, projects, and improvements to ensure optimal operation, exceed guest expectations, and maintain resort aesthetic and brand guidelines.

Performs other duties as assigned

• Reliable and punctual attendance is required. The hospitality industry operates 24/7, so adjustments and irregular hours are required.

WHAT YOU BRING
Manage Your Business:

• Bachelor's degree in business, Hospitality Management, or another related field is preferred
• 3-5 years of Tourism or Hospitality Leadership experience
• 3-5 years of RV Campground experience is required
• Food & Beverage experience (F&B) preferred
• Safe Serve Certified preferred
• Budgeting, Forecasting, and P&L experience are required; the use of ProfitSword, PowerBI, or other accounting management and forecasting tools is preferred.
• Effective use of computer software, sales tracking software, CRM tools, and social media
• Competitive nature with a strong desire to Win!

Taking Care of Your People:

• Effective oral and written communication skills with the ability to tailor communication appropriately to the audience
• Prior experience managing payroll and the employee life cycle utilizing an automated system
• Able to adapt quickly and lead others through change
• Self-starter and independent worker while collaborating in a team environment

Wowing your Guest:

• Event planning and execution are a plus
• Ability to manage multiple projects and work assignments.
• Strategic thinker!

PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, and reach with hands and arms and requires the ability to occasionally lift office products and supplies to 20 pounds. Travel required 30-50% within the region

Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.

Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.

Job Tags

Full time, Seasonal work, Local area, Outdoor, Flexible hours,

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