Job Description

BJC HealthCare is seeking a Registered Nurse (RN) Manager for a nursing job in Saint Louis, Missouri.

Job Description & Requirements

• Specialty: Manager
• Discipline: RN
• Duration: Ongoing
• Employment Type: Staff

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Additional Information About the Role

Come join our team as a full-time Call Center Nurse Manager with BJC Medical Group located in Creve Coeur, this is a rare opportunity to join a great team!

• • Outpatient 
  • Remote WFH, limited in person requirements
  • Clinical Call Center Experience preferred
  • 40-Hours per week 
  • Day Shift 
  • Rotational Call - One full week- Monday-Monday, every 7-8 weeks
  • Benefit Eligible

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Overview

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.

Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

Preferred Qualifications

Role Purpose

Responsible for the oversight of contact center services at the hospital with emphasis on clinical quality, physician engagement, operational efficiency, patient satisfaction and new business development.

 

Responsibilities

• Oversees all clinical contact center services, including nurse triage, transfer center, patient placement and exchange services. Ensures operational success of contact center activities in alignment with department and hospital goals.
• Advocates for and provides services in support of referring physicians. Functions as the primary contact for medical directors, physician advisory boards, and staff/referring physicians.
• Working together with physician leadership, achieves the highest level of clinical quality, patient satisfaction, and provider satisfaction.
• Manages a leadership team to achieve success. Coaches and develops staff. Ensures a high level of employee engagement in an environment of caring and a just culture. Able to manage a department that is largely remote workers.
• Manages individual(s) including but not limited to: hires, trains, assigns work, manages and evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
• Achieves performance improvement tools to find creative, collaborative solutions to problems. Works to discover new ways the contact center can support patients, physicians and hospital

Minimum Requirements

Education

• Bachelor's Degree

- Nursing/Healthcare related

Experience

• 5-10 years

Supervisor Experience

• 5-10 years

Licenses & Certifications

• RN

Preferred Requirements

Education

• Master's Degree

- Bus/HC Admin/Nursing/related

Experience

• 10+ years

Supervisor Experience

• 10+ years

Licenses & Certifications

• Cert/Lic in Area of Expertise

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

BJC HealthCare Job ID #83474. Posted job title: Call Center Nurse Manager

About BJC HealthCare

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

Job Tags

Holiday work, Full time, Remote job, Flexible hours, Day shift,

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