Job Description
POSITION DESCRIPTION
CUSTOMER SERVICE AGENT
SUMMARY OVERVIEW
Our Customer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. The Customer Service Agents must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. You will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence.
RESPONSIBILITIES
•Greet and assist passengers at the airport with check-in, boarding, and general inquiries
•Provide accurate information on flight schedules, gate assignments, and airport services
•Handle passenger check-in and baggage processing efficiently and courteously
•Assist passengers with self-service kiosks and online check-in procedures
•Effectively resolve customer issues and complaints in a professional and timely manner
•Make announcements and keep passengers informed about flight changes and boarding times
•Ensure compliance with all airline and airport regulations and procedures
•Handle the boarding process, including verifying travel documents and issuing boarding passes
•Coordinate with ground staff and crew to ensure a smooth passenger experience
•Process ticket sales, upgrades, and re-bookings as needed
•Maintain a thorough knowledge of frequent flyer programs and other customer loyalty services
•Collaborate with security personnel to ensure passenger safety and security
•Keep the work area clean, organized, and stocked with necessary materials
•Participate in ongoing training and development to enhance customer service skills
•Ability to apply logic and understanding to carry out instructions furnished in written, oral, or diagram form
•Exceed customer service and safety standards set by PrimeFlight
•Perform any additional duties as assigned by management
QUALIFICATIONS
•18 years of age or older
•Eligible to work in the United States
•Ability to read, write, speak, and understand the English language, to include documents
•One year of customer service experience
•Ability to use electronic devices including IPads/Tablets, Computers, and Mobile Devices
•Effectively communicate both in-person and through electronic means
•Pass a background check and drug screen
•Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
•Ability to work any day/shift, including holidays, within a 24/7 operation
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
o Ability to lift up to 70 pounds
o Prolonged standing and walking in an indoor/outdoor environment as applicable
o Must be able to push, pull
o Must be able to reach with arms and grasp with hands
o Must be able to bend, stretch, squat, and kneel
o Exposure to moderate and at times high noise levels
o Be able to hear and respond to the spoken voice and to audible alarms
o Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
o Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
Compensation:
The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
Job Tags
Holiday work, Local area, Outdoor, Gangs, Shift work, Day shift,