Job Description

At Berglund Automotive Group we aim to create a challenging and positive work environment that promotes excellence. We empower our staff to provide the best experience possible to our clients. Berglund Luxury Lynchburg is looking for a motivated and passionate candidate to join our store as the Service Manager and lead our growing service department.

Envision working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on the staff and customer base. Are you ready to jump-start your career and grow with us? If the answer is yes, apply below!

WE OFFER:

• Excellent growth potential with growing organization
• Life, Disability, Dental, Vision, & Health Insurance
• 401K
• Paid Vacation
• Employee Discounts

RESPONSIBILITIES:

• Ensure that customers receive prompt, courteous, and effective service
• Serve as a liaison between service staff and customers
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer
• Manage and Hire technicians and service advisors
• Interview and make new hires
• Manage workload distribution
• Control and maintain a high shop productivity rate
• Prioritize required services
• Ensure customer has a positive dealership experience
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Spend quality time building relationships with the customers
• Train advisors on processes
• Coach team on selling
• Obtaining sales and profit objectives
• Maintaining service records
• Aiming to finish in the top of CSI rankings
• Building and maintaining a positive work environment

REQUIREMENTS:

• Technical automotive knowledge
• Demonstrated ability to manage others
• Organized and friendly personality
• Dealership experience preferred
• Ability to lead a team successfully
• Understanding of sales vs. profit
• Comfortable with technology including: DMS, Word, Outlook, Excel, and Teams

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