Job Description

Job Description

Job Description

Apply Today, Work Today
Weekly Pay

Job Description:

Only considering candidates with the following:

• Associates or Bachelors Degree
• Customer4+ years of work experience managing teams
• Customer Operations experience.
• Must be willing to supply a writing sample if required
• Strong written and verbal communication skills
• Demonstrated problem solving skills
• Effective leadership skills
• Effectively coaches and delivers constructive feedback
• Excellent organizational skills
• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.

Responsibilities:

• The Supervisor in Customer Assistance will supervise and direct up to 20 Customer Service Representatives, ensuring that customers are provided with the highest quality, courteous and efficient service, as well as ensuring the achievement of all applicable PSC, Corporate and Section goals and standards.
• Work towards accomplishing Customer Assistance Center goals that include: reducing overall costs, growing the business, satisfying customer needs and promoting a competitive market
• Evaluate representatives' work performance, documenting reviews and feedback, as well as recommending remedial or disciplinary action when necessary.
• Embrace a +1 experience with the company's internal and external customers by motivating employees to improve performance and confidence with their individual leadership and coaching skills.

Full-time, Part-time
$47.5/hr

LI23
LIBF24

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