Job Description

Job Description

Job Description

RSC Powersports is the leading offroad organization operating in southern Montana and Northern Wyoming. Our passion is to develop, deliver and maintain the best off-road solutions to all customers in our market. We feature Can-Am, Polaris, Honda, SKIDOO, Polaris Snowmobiles, Lynx and Kawasaki products to meet all of our clients' Powersports needs! If you are looking for an exciting opportunity to experience both professional and personal growth, then this is the place for you!

We are proud to promote a work environment that recognizes the value of each team member and their ability to achieve success. We welcome you to join in our mission to improve the quality of life for our associates, our guests, and the community through service, excellence, and innovation.

Maintenance Technical Team , provides and executes leading solutions to maintain, repair and in some cases design innovative solutions for our customers.

Responsibilities:

• Within the direction of Ownership, and coordination with the Sales and the Service Managers, complete diagnosis, repair of scheduled projects as defined by OEM Standards and RSC technical practices.
• Provides leadership of the technician team including creating a positive and performance focused culture. Develop a strong esprit-de-core and engaging work environment.
• Execute repairs, services and priorities in partnership with the RSC Service Manager.
• Leverage Light Speed to assist in scheduling based on the Calendar system and direction of Service Manager.
• Ensure that all parts and accessories utilized on each Repair Order are accurately documented and provided to the Service Manager supporting close-out of the repair order.
• Ensure you are completing 6.5 hours each day in chargeable customer repairs and repair orders. This may include RSC Repair Orders.
• Follow all RSC service protocols including offloading, customer-hand offs, positioning of all units in the proper location based on status.
• Ensure Service Manager is informed of the status of each job.
• Engage and follow all shop safety protocols.
• Attend all daily pre-meetings.
• Complete training requirements for each brand as directed by ownership.
• Engage to complete jobs in a safe, timely and effective manner.
• Create coaching and development plans with each technician and execute for completion.
• Exhibit our Safety culture by adhering to and supporting all Safety initiatives, policies, and procedures.
• Effective communication with Service Manager ensuring effective updates and status.
• Ensure shop area is kept clean and safe.
• Duties as assigned.

EXPERIENCE AND EXPECTATIONS

• A high-level of familiarity with diagnosis, equipment electronics, hydraulics, mechanical capabilities and equipment operation.
• Flexibility in scheduling and priority.
• Effective written communication for repairs.
• Strong interpersonal skills and ability to work well in a collaborative results-oriented team environment.
• Personal and professional values and goals aligned with company values and culture including a demonstrated passion for the business and customers.

Competencies

• Customer Focus, Drive for Results, Sense of Urgency, Flexibility, Agility, Effective Teamwork, Leadership Courage, Execution Management

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