Job Description
Job Title: Virtual Front Desk Receptionist Company Overview: Enchanted Expeditions is a premier travel agency specializing in crafting enchanting adventures for our clients. With a commitment to excellence and a passion for creating unforgettable experiences, we strive to exceed expectations and ignite the spirit of adventure in all who journey with us.
Job Overview: As a Virtual Front Desk Receptionist at Enchanted Expeditions, you will serve as the first point of contact for our clients, providing exceptional customer service and support from a remote location. This role requires excellent communication skills, professionalism, and a dedication to delivering outstanding service.
Responsibilities: - Client Interaction: Greet clients warmly and professionally via phone, email, and chat, and assist them with inquiries, bookings, and general assistance.
- Appointment Scheduling: Coordinate appointments, meetings, and consultations for clients and company executives, ensuring accuracy and efficiency.
- Booking Support: Assist clients with travel bookings, reservations, modifications, and cancellations, providing timely and accurate assistance.
- Issue Resolution: Address client concerns and complaints effectively, providing prompt resolutions and demonstrating empathy and understanding.
- Information Management: Maintain accurate records of client interactions, transactions, and communications in the company's database systems.
- Communication: Communicate effectively with internal teams, including reservations, operations, and management, to ensure seamless service delivery.
- Documentation: Prepare and organize documentation related to bookings, reservations, contracts, and client communications in accordance with company policies.
- Customer Support: Provide assistance to clients during their travels, offering support with changes, emergencies, or unforeseen circumstances as they arise.
Benefits: - Competitive pay with opportunities for performance-based bonuses.
- Flexible work schedule with the convenience of remote work.
- Opportunities for career growth and advancement within the travel industry.
- Access to travel discounts and perks for personal travel experiences.
- Comprehensive training and support to excel in the role.
- Health insurance coverage and additional benefits package.
Qualifications: - High school diploma or equivalent (Bachelor's degree preferred).
- Previous experience in customer service, reception, or a related field, preferably in the travel industry.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong problem-solving skills and the ability to remain calm and composed under pressure.
- Empathy and patience in dealing with client inquiries, complaints, and issues.
- Proficiency in using customer service software, CRM systems, and Microsoft Office suite.
- Ability to work independently and collaboratively in a remote team environment.
- Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed to accommodate client needs.
Join Enchanted Expeditions and become part of a dedicated team committed to providing exceptional service and creating magical travel experiences for our clients, all while working as a virtual front desk receptionist.
Locations Chicago Remote status Fully Remote
Job Tags
Holiday work, Flexible hours, Afternoon shift,