Job Description

Job Description

Job Description

The SRS Fingerprint Specialist/Application Assistant works under the Safe Release Program to provide accurate fingerprinting as needed for sponsors of unaccompanied minors to attain family reunification. Provides assistance in completing a variety of immigration applications. This position will report to Program Coordinator or Supervisor.

Essential Duties and Responsibilities

• Conducts, validates and submits fingerprints electronically per SRS procedural guidelines.
• Accurately documenting client information and completes intake forms and applications as assigned.
• Attends and successfully completes all assigned training.
• Completing assigned tasks accurately and within stated timeframes.
• Receives phone calls from potential clients and schedules appointments.
• Conveys essential information to clients on behalf of the program clearly and accurately..
• Maintaining client records as assigned.
• Quickly and accurately updating client records in data system(s) as assigned.
• Performing general office administrative/clerical work (scanning/filing/copying).
• Provides routine information and assistance on applications for benefits.
• Manages all administrative responsibilities in the office.
• Perform other related duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Two years of college required. Education can be substituted with three years of related experience and High School diploma.

Knowledge, Skills and Abilities

Knowledge:

• General knowledge of Digital Fingerprinting techniques.
• Knowledge of IRR internal procedures and processes preferred.
• Knowledge of community/public resources preferred.
• Knowledge of general office work and acceptable conduct.
• Knowledge of Catholic Charities’ policies, procedures, and organization.

Skills and Abilities:

• Bilingual English/Spanish required.
• Able to translate documents from/to English/Spanish.
• Effective client service skills.
• Maintain high level of confidentiality.
• Maintain accurate and orderly records and files.
• Communicate effectively in writing and oral form.
• Develop and maintain effective working relationships.
• Perform data entry work.
• Type at a speed sufficient to meet position requirements.
• Scan and photocopy.
• Operate standard office equipment and a computer.

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