Job Description

Job Description

Job Description

Description:

Mission Critical Facilities International, a Mission Critical Group Company, is hiring a Director of Connected Services. The Director of Connected Services is responsible for the foundation, execution and growth of MCFI’s professional and connected services business including project management, system design, field installation support, system testing and commissioning activities.

Responsibilities:

• Lead the growth of Connected Services by creating, proposing and selling Electrical Power Monitoring and related control systems services, and support additional business development and project execution opportunities in Mission Critical Group products and offerings. (Year 1 Bookings Goal $5M)
• Role will require complete customer, program, project ownership of applications ranging from $50K to $10M, including activity planning, scheduling, technical reviews, time management of resources, purchasing, invoicing, change order management and financial success of the execution
• Leadership and overall responsibility for the execution of activities required for project delivery excellence, including technical, financial and commercial aspects of Professional and Connected Services projects
• At times, acts in a direct execution role, acting as the primary customer interface, responsible for project technical, schedule and cost baselines.
• Responsible for financial negotiations with the customer involving proposals, estimates and quotations, change orders and change directives.
• Establish and be responsible for achieving an annual project revenue and gross margin delivered target for the assigned major customer relationship(s) including maintaining a specified “as bid” margin level(s) and labor to buyout bookings mix
• Coordinate with internal engineering and technical field personnel and third-party suppliers in the implementation of Electrical Power Delivery, Equipment, and Modular systems in a wide variety of applications for a customer(s) at multiple locations.
• Collaborate with multiple internal departments, including Sales, Solution Development, Engineering, Manufacturing / Production, and Service, as well as similar third-party suppliers, to deliver superior solutions and ensure total customer satisfaction and profitability.
• Support the Project Delivery Organization in Subcontractor selection and management required
• This position will require travel as necessary for job responsibilities.

Required Experience/Knowledge:

• BSEE or BSME Engineering degree or equivalent practical work experience (electrical, mechanical, Industrial controls, trades) or educational background
• Minimum of 15+ years in industry, with 10 years in a supervisory role.
• Expertise in technical disciplines (electrical, mechanical, controls)
• Understanding of Percentage of Completion (POC) Accounting (Earned Revenue) based financials.
• Expertise in Risk Management and Mitigation Practices
• Budget and Expense Management expertise required.

Required Skills:

• Elite interpersonal skills with customer relationship development abilities
• Ability to work in a matrix leadership environment as project activity will span multiple locations and resources.
• Work well within a team environment and provide input and feedback to both associates and customers for activity planning and technical solutions.
• Strong ability to proactively identify, mitigate, and resolve complex execution risks and project issues.
• Requires an ability to communicate customer feedback to management, and be willing to take risks on specific technical/commercial investments to further MCFI’s capabilities in an industry or application
• Think consequentially in all aspects of the major customer relationship including the ability to identify issues whether commercial, technical, or schedule related before they occur.
• Present project activity and financial updates on projects/applications to large audience of customers and/or associates.

Required Abilities:

• Proven ability to forecast revenue, profitability and cash flow
• Strong ability to proactively identify, mitigate, and resolve complex execution risks and project issues
• Ability to adapt to dramatic change in customer requirements and be flexible to accommodate changes without impacting financials or employee morale.
• Excellent Interpersonal skills for collaboration and teamwork
• Proven project leadership on difficult applications and solutions
• Strong attention to detail and support of continuous improvement initiatives
• Demonstrated performance in stressful environments
• Excellent oral and written communication and presentation skills are required.
• Requires high level of conflict resolution skills, and is willing to make difficult decisions specific to resource planning and/or utilization of associates

Supervisor Requirements:

This position will be responsible for the indirect supervision of approximately 5-10 reports. The position is responsible for:

• The ability to lead and inspire engineering teams, fostering collaboration and productivity.
• Partnering with HR to ensure policy compliance
• Provides feedback for performance evaluations that are timely and constructive.
• Identify any training gaps and work closely with HR and Training to resolve them.

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