Job Description

Company Description

Open since 2017, the Brandon Baxter State Farm Agency is growing! We are seeking someone who genuinely loves to help people, outgoing, positive, and motivated professional who will thrive in this dynamic role which will bring a new challenge every day!

This candidate will help strengthen our relationship with customers by providing a remarkable customer service experience, and deepen our relationships by identifying cross selling opportunities.

Role Description

This is a full-time on-site role for a Customer Care Representative, located in Conway, AR. The Customer Care Representative will handle day-to-day tasks including assisting clients with insurance inquiries, resolving customer issues efficiently, maintaining high levels of customer satisfaction, and providing exceptional customer service. The representative will also be responsible for managing communication channels such as phone, email, and in-person interactions to ensure client needs are met promptly and professionally.

Qualifications

• Excellent Interpersonal Skills and Communication
• 2+ years of customer service experience required
• Must be licensed in Property & Casualty or Life & Health.
• Strong focus on Customer Satisfaction and Customer Support
• Proficient in Customer Service practices
• Reliable and punctual with a strong work ethic
• Ability to work effectively in an on-site environment with a team
• High school diploma or equivalent; some college coursework preferred
• Previous experience in a similar role is a plus
• Bilingual abilities are preferred but not required

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