**Computer Support Specialist**
Tacoma, Washington
**Description**
Gensco has an exciting opportunity to join our fast-paced IT team out of our corporate office in Tacoma, WA as a Computer Support Specialist! This position will perform central computer support and operating activities to support the business and complete pc maintenance, operations, and networking functions. Duties and Responsibilities: 1. Central Computer Operations a. Installs and configures computer hardware, software, systems, networks, printers, and scanners. b. Monitors and maintains computer systems and networks. c. Responds in a timely manner to service issues and requests. d. Provides technical support, in-person, via remote sessions, email or over the phone. e. Sets up accounts for new users and prepares new or replacement computers and equipment. f. Seeks ways for Gensco to expand the use of computer technology and solicit suggestions from both internal and external sources. 2. Personal Computers a. Tracks Gensco IT equipment by asset number and assigned user via our asset tracking system. b. Obtains and loads approved computer software to PCs as necessary. c. Creates and maintains internal SOPs and solutions. d. Responds to calls for PC hardware or software help. e. Repairs and maintains Genscos computer equipment and coordinates with vendors when needed. f. Coaches Team Members on developing and improving computer use skills. g. Maintains technical proficiency in PC applications and maintenance. **Education/Experience/Skills**
* Technical certification or degree for two-year college program in computer studies
* Demonstrated ability to manage details and meet deadlines with 100% accuracy in a multi-task environment
* Customer service-oriented approach. Responds to requests with a sense of urgency
* Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately
* Willing to think out of the box and identify process improvement opportunities
* High degree of honesty, ethics and integrity with prior work experience handling confidential information
* Able to operate personal computer, calculator, other office machines and proficient in MS Office products (Word, Excel, PowerPoint).
* Able to work independently or as a member of a team
* Able to work sitting or standing and to move freely throughout the facility
* Able to lift and carry equipment and supplies on a frequent basis
* Able to work beyond normal business hours if necessary
* Some travel to remote branches may be necessary
* May be eligible for some remote work after a 6-month probationary period
**Equal Opportunity Employer**
Our team members enjoy excellent wages and a comprehensive benefits package.
Benefits include health care coverage, LTD, 401k Profit Sharing Retirement plan, paid vacation, paid holidays and paid sick leave.
Come join our successful team!
Gensco is an equal opportunity employer. + Past Employment information including list of job duties and contact info
+ List of 3 references with contact information
+ Education background information
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