Job Description
Step into a rewarding hybrid role with OnePoint Business & Insurance, a company committed to delivering exceptional service and fostering a positive and inviting work environment. Based in Bates City, Missouri, we offer the flexibility of hybrid remote work while ensuring a strong connection with our local community. As a Commercial Insurance Customer Service Representative, you'll play a key role in supporting our commercial clients, handling their inquiries, and ensuring they receive the assistance they need to thrive. You'll be the friendly and knowledgeable point of contact who embodies OnePoint's dedication to outstanding customer service. If you excel in solving problems, building relationships, and working in a collaborative setting, we invite you to be a part of our dynamic team. Join OnePoint Business & Insurance where your efforts are valued, and your growth is nurtured.
BenefitsAnnual Base Salary Based on Experience
Paid Time Off (PTO)
Work from Home
Health Insurance
Dental Insurance
Vision Insurance
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
ResponsibilitiesClient Engagement: Build strong, positive relations by engaging with commercial insurance clients to understand their service needs and ensure satisfaction.
Issue Resolution: Address and resolve inquiries and issues efficiently and in a timely manner to provide exceptional customer service.
Policy Support: Assist clients with policy changes, billing questions, and other customer service needs related to their commercial insurance policies.
Documentation: Accurately document interactions and updates in the company's CRM system to maintain detailed records of client communications.
Collaboration: Work closely with other departments to ensure clients receive the best possible service and support for their insurance needs.
Continuous Improvement: Stay informed about industry updates and company changes to provide clients with the most accurate and current information.
RequirementsExperience: Minimum of 2 years in customer service, preferably in commercial insurance.
Licensing: Missouri Property and Casualty License is required.
Communication Skills: Strong verbal and written communication skills are essential.
Customer Service Orientation: A strong commitment to providing excellent service and exceeding customer expectations.
Problem-Solving Abilities: Ability to efficiently address and resolve customer inquiries and issues.
Technical Skills: Basic proficiency with customer service software and CRM systems.
Adaptability: Willingness and ability to work in a hybrid environment, balancing in-office and remote work effectively.
Attention to Detail: High level of accuracy and attention to detail in handling customer requests and documentation.
Team Player: Ability to collaborate well with a team to deliver outstanding service.
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