Job Description

What you'll doTo build strong, long-term client relationships and ensure retention, the Client Success Specialist is a supporting role that will act as the bridge between the SEO Manager and the client, demonstrating the value of our work through tailored and clear communication, and coaching clients as they implement our strategies.Our CSS motto is to always have the clients back...Your responsibilitiesEnsure client-agency communications are timely and clearEnsure that client deliverables are delivered timely and under the BTW quality standardsEnsure client satisfaction by constantly showcasing the value of our workImproving client retention by being the client's advocateSupport the SEO Manager in running upsells and identifying opportunitiesSupporting the Operations team to improve processes and standards on client communication, delivery, and processesPreferred skillsSEO knowledge, ClickUp experience, and agency experience are a HUGE plusClient-facing experienceExcellent communication & people skillsExcellent organizational, multitasking, decision-making & time management skillsAbility to think creatively and make informed decisions based on dataProfessional demeanor, personableMeticulousnessEffective problem solver Benefits100% remoteRemote-work stipendTruly unlimited paid-time-off (PTO)U.S. holidays & random days offFlexible start/end hoursProfessional development stipendThe pleasure of working with a close-knit circle of like-minded individuals who love to laugh, make dad jokes, and enjoy the occasional cocktail.About Break the WebBreak The Web is a 100% remote search marketing agency with deep roots in New York City (including our attitude). We primarily focus on Search Engine Optimization (SEO), Search Engine Marketing (SEM/PPC) & Content Marketing.Our clients love us because we practice what we preach, we offer full transparency in what we do, and were passionate about excellent client experience.Core Values drive us to be better every day, and our daily motives are influenced by them: Own every outcome, See opportunities instead of problems, Challenge with care, Follow the why, Aim to excel.At Break The Web, we expect a lot from you, and we are committed to providing you with the essentials needed to grow. If you thrive in a fast-paced, entrepreneurial environment and have a get it done mentality, you will be a great fit at Break The Web.Aside from experience in the field, we strongly look for character & passion in our hiring. Be yourself and show your personality. Dont be afraid to express your individualism (we make dad jokes a lot). Dont be afraid to show your passions, whether it be in marketing and/or something else. We endorse creativity and look for professionals willing to go above and beyond their roles to ensure continued growth.
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