Catering Manager Job at ISS World, Massachusetts

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  • ISS World
  • Massachusetts

Job Description

* Well organized with outstanding coordination and multitasking ability

* Is able to communicate up, down and across the organization to ensure success

* Knowledge of principles and processes for providing customer service. Up to and including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

* Intermediate skill level using Google applications (gmail, docs, sheets, slides, hangouts, etc.) and Microsoft Office Suite

* Excellent verbal and written communication skills

* Reliable, responsible, dependable, and capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needs.

* Uses a systematic approach to problem-solving

* Always promotes positive guest and co-worker relationships

* Can calmly and effectively adapt to constructive feedback in high-stress environments

* Collaborates throughout the client organization with individuals who play a role in the success of the catering department

* Coordinate activities with other internal departments. Participates in/leads management team meetings.

* Interfaces with vendors and key service users within client organizations.

* Coordinates with clients regarding inquiries for hosting high end or large/ custom events.

* Bachelor's degree in Communications, Hospitality, Food Service Management or similar ideal

* 3+ years of work experience in a similar role (e.g. Catering Supervisor or Catering Manager)

* Experience in financial analysis, planning, budgeting, and marketing

* Experience managing other managers including culinary leaders

* ServSafe Manager certification

* Demonstrates experience using basic computer software, previous knowledge of CaterTrax or a similar catering software and Google Suite a plus

* Demonstrates strong interpersonal skills

* Can effectively communicate and relate to all levels within and outside the organization

* Creates and builds positive and productive relationships

* Previous P&L accountability or contract-managed service experience is desirable

* Hotel multi-unit catering experience preferred

Location: CAMBRIDGE, MA, US, 02142-1108

Job Tags

Contract work, Work experience placement,

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