* Well organized with outstanding coordination and multitasking ability
* Is able to communicate up, down and across the organization to ensure success
* Knowledge of principles and processes for providing customer service. Up to and including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
* Intermediate skill level using Google applications (gmail, docs, sheets, slides, hangouts, etc.) and Microsoft Office Suite
* Excellent verbal and written communication skills
* Reliable, responsible, dependable, and capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needs.
* Uses a systematic approach to problem-solving
* Always promotes positive guest and co-worker relationships
* Can calmly and effectively adapt to constructive feedback in high-stress environments
* Collaborates throughout the client organization with individuals who play a role in the success of the catering department
* Coordinate activities with other internal departments. Participates in/leads management team meetings.
* Interfaces with vendors and key service users within client organizations.
* Coordinates with clients regarding inquiries for hosting high end or large/ custom events.
* Bachelor's degree in Communications, Hospitality, Food Service Management or similar ideal
* 3+ years of work experience in a similar role (e.g. Catering Supervisor or Catering Manager)
* Experience in financial analysis, planning, budgeting, and marketing
* Experience managing other managers including culinary leaders
* ServSafe Manager certification
* Demonstrates experience using basic computer software, previous knowledge of CaterTrax or a similar catering software and Google Suite a plus
* Demonstrates strong interpersonal skills
* Can effectively communicate and relate to all levels within and outside the organization
* Creates and builds positive and productive relationships
* Previous P&L accountability or contract-managed service experience is desirable
* Hotel multi-unit catering experience preferred
Location: CAMBRIDGE, MA, US, 02142-1108
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