Job Description

***Local candidates only, this is on-site 3 days per week in Concord, MA***

Up to $28/hr depending on experience

Field Service Admin

5 months

Why open: Busy. Need an Admin to support volume of work. This team schedules repair & service calls for their Field Service Techs. This job is doing administrative, order entry and operations work to support the team.

Must haves:

-4+ years of administrative or customer/account management experience in a corporate setting

-Can write professional emails to clients

-Excel (proficient)

-Vaccinated for Covid (just first 2 shots)

Preferred:

-Has used CRM's and databases (they use multiple systems like SAP & Infor)

Job Description: The Field Service Administrator will assist our Schedulers in all areas of administrative tasks.

Responsibilities:

• Follows up with service quotes sent to customers
• Notifies customers when their equipment ships from our factory
• Emails the preinstall checklist, follows up, receives, and processes checklist
• Maintains Preventative Maintenance Backlog report, contacts customers to schedule service
• Receives, processes, and follows up on Field Service Reports
• Performs other related duties as assigned.

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